RIVIGO
Rivigo is an Indian logistics and technology company that provides full-truckload and express cargo transportation services using a relay trucking model to improve asset utilization and reduce transit times. It serves shippers across sectors such as FMCG, e‑commerce, automotive, and pharmaceuticals through a network of trucks, pit stops, and technology platforms for routing and tracking. The company generates revenue by charging enterprises for freight movement and value-added logistics services.
- Revenue
- $120.0M
- Employees
- 2,500
- Founded
- 2014
- Headquarters
- India
What 24 Arbolus experts think of RIVIGO
NPS distribution indicates 35% Promoters (NPS 9-10), 45% Passives (NPS 7-8), and 20% Detractors (NPS 0-6). Renewal intent is strong among high and mid spenders, with 55% Yes, 30% Not Sure, and 15% No. Most users are in the MoreThan1Year implementation stage, indicating stickiness and embedded use. Positive sentiment is driven by operational gains and delivery performance, with negative sentiment linked to churn risk in the lowest spend and NPS brackets.Overall Customer Sentiment: Positive
Who reviewed RIVIGO
- C-Suite 58% (14)
- Director 33% (8)
- Manager 8% (2)
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Sentiment
-4 Net Promoter Score, from 24 scored reviews- Promoters 5
- Passives 13
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jan 7
- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -4 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 42% 12 answers
- 38% 8 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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