Routeware
Routeware provides software and technology solutions for waste and recycling haulers and municipalities, including route management, fleet automation, and customer engagement tools. Its platform helps optimize collection routes, track vehicles and assets, and manage billing and customer service for solid waste operations. The company generates revenue through software licensing, subscriptions, and related hardware and services for waste management organizations.
- Field Service Management
- Transportation & Fleet Management
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2000
- Headquarters
- Portland, United States of America
What 9 Arbolus experts think of Routeware
The NPS scores are distributed with a majority in the 7-9 range, and no scores above 9. Renewal intent skews uncertain, with only 25% indicating intent to renew, 12.5% not renewing, and the rest undecided. Implementation stages show a mix of more than 1 year (37.5%), less than 1 year (25%), pilots, and offboarding. Key quantitative themes include high satisfaction concentrated among municipalities with longer implementation, while pilot and offboarding stages report more mixed sentiment and uncertainty.Overall Customer Sentiment: Neutral
Who reviewed Routeware
- C-Suite 88% (8)
- Manager 12% (1)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 5 months- May 8
- Jul 8
- Dec 7
- Jan 8
- Feb 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 17% 6 answers
- 100% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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