Krones
Krones AG is a global manufacturer of machinery, lines, and complete systems for the beverage and liquid-food industries, providing equipment for filling, packaging, process technology, intralogistics, and IT solutions to breweries, soft drink producers, and food manufacturers. The company generates revenue by designing, producing, and servicing turnkey production lines and related automation and digitalization solutions for industrial customers worldwide.
- Revenue
- $4.6B
- Employees
- 18,000
- Founded
- 1951
- Headquarters
- Neutraubling, Germany
What 9 Arbolus experts think of Krones
NPS scores are exceptionally strong, with three customers rating 9 and two rating 10, indicating high promoter rates among the largest spenders. Renewal intent is robust, with high-spend accounts all indicating renewal and only a single mid-spend account indicating non-renewal. Stickiness is also high, as most customers are in post-implementation for more than 1 year. Key themes are loyalty among high-value customers, strong positive sentiment, and entrenchment in operations.Positive
Who reviewed Krones
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
66 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Sep 9
- Feb 8
- Jun 8
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 9.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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