LabConnect
LabConnect is a central laboratory services provider that offers sample management, biorepository, specialized testing, and data management services to pharmaceutical, biotechnology, and contract research organizations conducting clinical trials worldwide. The company operates a global network of laboratories and provides centralized project management and reporting to support complex, multi‑site studies. It generates revenue through contracted laboratory and support services for preclinical and clinical research programs.
- IT Consulting & Implementation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2002
- Headquarters
- Seattle, United States of America
What 13 Arbolus experts think of LabConnect
NPS scores are robust: 27% gave a 9 or 10, and the full respondent pool averaged above 8. 91% indicated renewal intent, with only one respondent not renewing. 82% of customers are in advanced implementation stages (more than one year), with high stickiness correlated to high NPS and spend levels. Key patterns include long-term usage, high satisfaction, and a comprehensive commitment to the platform among users and influencers.Positive
Who reviewed LabConnect
- C-Suite 33% (4)
- Director 50% (7)
- Manager 17% (2)
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Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 4
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Jan 8
- Mar 8
- Apr 8
- May 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 91%Plan to renew, by seniority
- 100% 4 answers
- 75% 4 answers
- 100% 2 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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