LabCorp
Labcorp is a global life sciences and diagnostics company that provides clinical laboratory testing, drug development, and central lab services to healthcare providers, biopharmaceutical companies, employers, and patients. It operates a large network of laboratories and patient service centers, generating revenue through diagnostic test processing, clinical trial services, and related healthcare solutions. The company also offers specialty testing, companion diagnostics, and data-driven insights to support medical decision-making and pharmaceutical R&D.
- Revenue
- $12.0B
- Employees
- 67,000
- Founded
- 1971
- Headquarters
- Burlington, United States of America
What 102 Arbolus experts think of LabCorp
The NPS distribution is centered in the 7-10 range, with occasional scores as low as 1 or 3 tied to support or kit delivery concerns. Most high spenders and seasoned influencers report a likelihood to renew, while several users in pilot or early-stage implementations signal caution or uncertainty. The majority of customers report being in full implementation stages beyond one year, with some still under a year or piloting. Key sentiment drivers include reporting/UI accessibility, kit reliability, and support turnaround. Most customers agree LabCorp strengthens trial readiness, but recurring operational issues can dampen advocacy.Overall Customer Sentiment: Positive
Who reviewed LabCorp
- C-Suite 56% (57)
- Director 29% (30)
- Manager 15% (15)
Employer names and spend open in the full report, along with the other 99 customers.
Everything 102 customers told us about LabCorp.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 102 scored reviews- Promoters 27
- Passives 55
- Detractors 20
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Praised
- Leverage AI for Workflow Support
- Enhance Reliability and Communication
- Improve Portal Usability
- Supports Site Readiness and Monitoring
Criticised
- Recurring Kit and Support Issues
- Slow Support Impacts Workflow
- Risk of Workflow Disruption
- Competitors Advancing on Service
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 21% 43 answers
- 22% 18 answers
- 56% 9 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by LabCorp customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use LabCorp
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