LEXWARE
Lexware is a German software company that develops and sells accounting, payroll, tax, and small business management software for freelancers, sole proprietors, and small to mid-sized companies. Its products are primarily desktop and cloud-based applications sold on a license and subscription basis, often bundled with support and update services. Lexware also offers sector-specific solutions and integrations that help customers manage finances, HR, and administrative processes in compliance with German regulations.
- Accounting & Bookkeeping Software
- Payroll
- Mid-Market & SMB ERP
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1989
- Headquarters
- Germany
What 10 Arbolus experts think of LEXWARE
NPS distribution is skewed toward strong promoters, with 43% giving scores of 9 or above, and 29% giving top-box NPS of 10. Renewal intent matches this trend, with 57% indicating intent to renew, 29% uncertain, and a minority indicating non-renewal despite high NPS. Stickiness is high, with 86% of customers having been implemented for over one year. The data suggests that key positive themes are reliability and customer satisfaction, but there are some outliers of uncertainty among Influencers.Overall Customer Sentiment: Positive
Who reviewed LEXWARE
- C-Suite 90% (9)
- Manager 10% (1)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Aug 10
- Nov 8
- Jan 8
- Apr 8
- Jul 9
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by LEXWARE customers
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