Lionbridge
Lionbridge is a global provider of translation, localization, and AI training data services, helping enterprises adapt content, software, and digital experiences for local markets and train and validate AI models. It serves technology, gaming, life sciences, financial services, and other industries through a combination of a large crowd workforce, linguistic experts, and proprietary platforms. The company generates revenue through project-based and managed-service contracts for language services and data annotation at scale.
- IT Consulting & Implementation
- Revenue
- $700.0M
- Employees
- 6,000
- Founded
- 1996
- Headquarters
- Waltham, United States of America
What 12 Arbolus experts think of Lionbridge
The NPS distribution among experts skews towards positive, with multiple scores at 8 or higher and only two Neutral (6-7) ratings. Renewal intent is mixed: a significant number indicate uncertainty, but there is a consistent group committed to renewal among long-term users. Implementation stickiness is strong, with the majority of users indicating deployment for more than one year, and only one reporting a pilot stage. Key themes include high satisfaction among established technology and gaming clients and some hesitancy among newer or pilot-phase adopters.Overall Customer Sentiment: Positive
Who reviewed Lionbridge
- C-Suite 83% (10)
- Director 17% (2)
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 4
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Jul 9
- Apr 8
- Dec 8
- Jan 8
- May 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 33% 9 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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