Lonza Biologics
Lonza Biologics is a division of Lonza Group that provides contract development and manufacturing services for biologic drugs, including monoclonal antibodies, recombinant proteins, cell and gene therapies, and other complex biologics for pharmaceutical and biotechnology companies. It offers process development, clinical and commercial-scale manufacturing, and related regulatory and analytical services on a fee-for-service and long-term supply agreement basis. The business generates revenue through outsourced biopharmaceutical manufacturing and development contracts with global life sciences customers.
- Revenue
- $3.5B
- Employees
- 8,500
- Founded
- 1996
- Headquarters
- Manchester, United States of America
What 9 Arbolus experts think of Lonza Biologics
The NPS score distribution is strong, with two scores of 10, three scores of 9, and multiple 8s, averaging 8.75. Six out of seven experts providing renewal intent indicated they plan to renew, while one large account is unsure. Stickiness is high, with 87.5% reporting more than one year of use or greater adoption. Key themes: high satisfaction, strong engagement from large enterprise buyers, and some renewal risk concentrated in high-value accounts.Overall Customer Sentiment: Positive
Who reviewed Lonza Biologics
- C-Suite 56% (5)
- Director 44% (4)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Apr 9
- May 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 4 answers
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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