LTTS

ltts.com · Mumbai, India

L&T Technology Services (LTTS) is a global engineering and R&D services company that designs, develops, and supports products and digital engineering solutions for industries such as transportation, industrial products, telecom & hi-tech, medical devices, and plant engineering. It provides services including embedded systems, mechanical and manufacturing engineering, digital and software engineering, and consulting, generating revenue through long-term outsourcing contracts and project-based engagements with enterprise clients worldwide.

  • IT Consulting & Implementation
  • Cybersecurity Services
  • Managed IT & Cloud Services
Revenue
$1.2B
Employees
24,000
Founded
2012
Headquarters
Mumbai, India

What 13 Arbolus experts think of LTTS

NPS scores are consistently 7–9, skewing toward Promoters; overall mean is above 8. Renewal intent is confirmed in only 21% (3/14), but notable uncertainty remains (several Not Sure). Stickiness is high, with 64% reporting >1 year usage. Key themes: positive sentiment clusters around long-term implementations, high spend, and influencer personas.Overall Customer Sentiment: Positive

Who reviewed LTTS

Total customers 13 11 current · 2 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 69% (9)
  • Director 23% (3)
  • Manager 8% (1)
Engineering Leader C-Suite NPS 9
Data Executive C-Suite NPS 9
Operations Leader Director NPS 8 Undecided

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Sentiment

30 Net Promoter Score, from 13 scored reviews
  • Promoters 4
  • Passives 9
  • Detractors 0

Cumulative NPS by month

+0 over 6 months
  • Dec 8
  • Jan 8
  • Feb 8
  • Apr 8
  • May 8
  • Aug 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 43%
  • Will renew 3
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • Director 50% 2 answers
  • 8.7/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers

For people who use LTTS

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