LQA Group
LQA is a quality assurance, benchmarking and training company for the luxury hospitality industry, headquartered in London (Old Town Hall, Bromley) with a US presence in Park City, Utah. Founded around 2000, it grew out of the quality assurance programme of Leading Hotels of the World. LinkedIn places its headcount in the 51–200 band. The company is private equity-backed by LKCM Headwater Investments, the Fort Worth, Texas private investment arm of Luther King Capital Management, which lists LQA as an active portfolio company and holds a board seat through partner Michael Bornitz.
- Luxury Hospitality Quality Assurance & Benchmarking
- Hospitality Training & Learning Development
- Hospitality & Vacation Rental Analytics Software
- Revenue
- $12.0M
- Employees
- 51
- Founded
- 2000
- Headquarters
- London, United Kingdom
What 13 Arbolus experts think of LQA Group
Sentiment is positive: average NPS is 8.5/10 and most deployments exceed one year. Independent luxury-service benchmarking is valued, while renewal evidence is limited and usefulness depends on acting on findings.
Who reviewed LQA Group
- C-Suite 54% (7)
- Director 38% (5)
- Manager 8% (1)
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Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 5
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Jan 10
- May 10
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 8 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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