Lockton Companies
Lockton Companies is a global, privately held insurance brokerage and risk management firm that provides commercial insurance, employee benefits consulting, and risk advisory services to businesses and organizations across industries. It earns revenue primarily through brokerage commissions and advisory fees for designing, placing, and servicing insurance and benefits programs. The company also offers specialized consulting in areas such as captive solutions, retirement services, and risk financing strategies.
- Revenue
- $3.0B
- Employees
- 10,000
- Founded
- 1966
- Headquarters
- Kansas City, United States of America
What 7 Arbolus experts think of Lockton Companies
NPS scores are generally favorable, with 2 Promoters (NPS 9-10), 2 Passives (NPS 8), and one Detractor (NPS 3). Renewal intent is split, with 29% of high spenders not sure of renewing, and one mid-spender reporting a decision not to renew. Stickiness is strong, with 57% of respondents indicating more than one year of implementation. Key themes include high satisfaction among long-term Users and persistent renewal risk among Influencers managing larger budgets.Overall Customer Sentiment: Moderately Positive
Who reviewed Lockton Companies
- C-Suite 100% (7)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
+2 over 6 months- Mar 6
- Apr 4
- Jun 7
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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