Lonza
Lonza is a global contract development and manufacturing organization that provides services and technologies for the pharmaceutical, biotech, and nutrition industries, including custom development and large-scale production of active ingredients and finished dosage forms. The company serves biotech startups, large pharma, and consumer health companies by offering outsourced R&D, manufacturing, and related support services. It generates revenue through long-term manufacturing contracts, development services, and licensing of proprietary technologies.
- IT Consulting & Implementation
- Revenue
- $7.2B
- Employees
- 18,000
- Founded
- 1897
- Headquarters
- Basel, Switzerland
What 69 Arbolus experts think of Lonza
The NPS distribution shows a majority of Promoters (NPS 9-10, 40%), Passives (NPS 7-8, 33%), and a minority of Detractors (NPS 78% of Influencers indicating intent to renew and high spenders especially likely to re-engage. Stickiness is high: 80% of customers report implementation stages of more than one year. Positive themes include reliable delivery and reputation, while hesitancy is only found with low spenders and recent pilot users.Overall Customer Sentiment: Positive
Who reviewed Lonza
- C-Suite 54% (37)
- Director 29% (20)
- Manager 16% (11)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 69 scored reviews- Promoters 32
- Passives 25
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 65% 20 answers
- 50% 14 answers
- 40% 5 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
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