Master Lock Company
The Master Lock Company is a manufacturer of padlocks, security locks, and related security products for consumer, commercial, and industrial markets, selling through retail, distribution, and OEM channels. It offers mechanical and electronic locking solutions for applications such as residential and commercial property security, automotive, and safety lockout/tagout. The company generates revenue by designing, manufacturing, and distributing its branded security hardware and accessories globally.
- Revenue
- $450.0M
- Employees
- 1,200
- Founded
- 1921
- Headquarters
- Oak Creek, United States of America
What 7 Arbolus experts think of Master Lock Company
NPS scores in the sample cluster toward positive, with 71% rating Master Lock an 8 or higher. However, only 14% indicate a clear intent to renew, while 71% are unsure, and 14% state they will not renew. Adoption is split between users with LessThan1Year and MoreThan1Year of experience. The overwhelming theme is high initial satisfaction but medium-to-low renewal confidence, with possible drivers being evolving requirements or unclear value after adoption.Overall Customer Sentiment: Neutral
Who reviewed Master Lock Company
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 20% 5 answers
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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