McAfee
McAfee is a cybersecurity company that provides consumer-focused security software and services, including antivirus, identity protection, VPN, and online privacy tools for individuals and families. It sells subscriptions primarily through its website, device OEM partnerships, telecom and channel partners, and app stores worldwide.
- Endpoint & Device Security
- Network & Cloud Security
- Data Privacy & Protection
- Revenue
- $1.9B
- Employees
- 1,800
- Founded
- 1987
- Headquarters
- San Jose, United States of America
What 23 Arbolus experts think of McAfee
The NPS distribution skews positive, with 7 out of 14 scored responses giving 8 or above, but three respondents in the offboarding stage and notable detractors. High renewal intent is seen among customers citing robust management and compliance features, while those offboarding reference management complexity and a need for advanced EDR/XDR. About 60% are in stable or mature implementation, while 20% are leaving, typically seeking advanced automation and lower overhead. Main feedback themes include strong endpoint controls, centralized management, but a clear expectation for modernization. Overall Customer Sentiment: Positive
Who reviewed McAfee
- C-Suite 62% (14)
- Director 19% (4)
- Manager 19% (4)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about McAfee.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 9
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Praised
- Simplified Cloud Management
- AI-Assisted Investigation
- Modern EDR/XDR Features
- Centralized Visibility
Criticised
- Competitive Cloud-Native Solutions
- Feature Gaps Drive Attrition
- Operational Overhead
- Lagging Innovation
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 29% 7 answers
- 33% 3 answers
- 50% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by McAfee customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
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