MedBridge

medbridge.com · Seattle, United States of America

MedBridge provides online continuing education, patient engagement, and clinical training solutions for healthcare organizations and clinicians, with a focus on physical therapy, occupational therapy, speech-language pathology, nursing, and related specialties. Its platform combines accredited CE courses, competency development, and home-exercise and patient education tools sold via subscriptions to health systems, clinics, and individual practitioners.

  • Learning Management
  • Patient Engagement & Telehealth
  • IT Consulting & Implementation
Revenue
$35.0M
Employees
260
Founded
2011
Headquarters
Seattle, United States of America

What 21 Arbolus experts think of MedBridge

NPS scores are predominantly in the 7–10 range, indicating high satisfaction, with only one outlier at 1. 70% of respondents express definitive renewal intent, with another 20% unsure, and a small minority indicating non-renewal. 80% of customers are at or beyond the one-year implementation stage, demonstrating strong stickiness and solution adoption. High spenders and those with longer tenure report higher NPS and renewal likelihood, suggesting that sustained usage aligns with greater satisfaction.Positive

Who reviewed MedBridge

Total customers 21 18 current · 3 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 50% (11)
  • Director 40% (8)
  • Manager 10% (2)
Operations Manager C-Suite NPS 8 Undecided
Other Generalist Director NPS 8 Undecided
People Leader Director NPS 6

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Sentiment

28 Net Promoter Score, from 21 scored reviews
  • Promoters 9
  • Passives 9
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Oct 8
  • Mar 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 35 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 69%
  • Will renew 11
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 63% 8 answers
  • Director 71% 7 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

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