MAXMIND
MaxMind provides IP intelligence and online fraud detection services that help businesses identify the geographic location and risk profile of internet visitors and transactions. Its products are used by e-commerce, financial services, and online platforms to reduce fraud, comply with regulations, and improve analytics. The company generates revenue through subscription and usage-based licensing of its databases and web services APIs.
- Fraud Detection & Prevention
- Data Integration & ETL
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2002
- Headquarters
- Waltham, United States of America
What 16 Arbolus experts think of MAXMIND
NPS scores are highly favorable, with 8 of 13 responses at 9 or 10, and only two scores below 7. Renewal intent is positive where reported, especially among higher-spend customers. 95% of implementations exceed one year, indicating strong stickiness and entrenched use, while negative sentiment correlates with very low spend and lack of renewal. Key drivers are reliability, value, and compliance fit.Overall Customer Sentiment: Positive
Who reviewed MAXMIND
- C-Suite 88% (14)
- Director 12% (2)
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Sentiment
43 Net Promoter Score, from 16 scored reviews- Promoters 10
- Passives 3
- Detractors 3
Cumulative NPS by month
-2 over 4 months- Dec 10
- Mar 10
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 43 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
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