McKinsey & Company
McKinsey & Company is a global management consulting firm that advises businesses, governments, and institutions on strategy, operations, organization, technology, and transformation. It serves clients across industries with consulting projects, implementation support, and analytics-driven solutions, generating revenue primarily through project-based and retainer consulting fees. The firm also develops and licenses proprietary tools, data, and digital solutions that complement its advisory work.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Workflow Automation
- Revenue
- $13.0B
- Employees
- 45,000
- Founded
- 1926
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of McKinsey & Company
NPS scores are moderate, primarily in the 5–7 range, indicating neutral to cautious optimism. Renewal intent is split, with some high spenders committed to renewal and others offboarding or not renewing. Experts highlight a consistent gap between aspirational deliverables and actual operational impact, citing high-quality frameworks but inadequate support for implementation. Key themes include the necessity of senior leadership buy-in and the challenge of converting theoretical recommendations into realized outcomes.Overall Customer Sentiment: Neutral
Who reviewed McKinsey & Company
- C-Suite 62% (6)
- Director 25% (2)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about McKinsey & Company.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-33 Net Promoter Score, from 9 scored reviews- Promoters 0
- Passives 6
- Detractors 3
Cumulative NPS by month
+1 over 3 months- May 6
- Jun 6
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Praised
- Executive-Level Synthesis
- Third-party Credibility
- Industry Benchmarking
- Operational Realism
Criticised
- Boutique Implementation Specialists
- Increased Internal Capability
- AI-Driven Competition
- Value Erosion
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 7/10 Average score from customers who will renew
- 5.5/10 Average score from customers not renewing
Report
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