Medpace
Medpace is a global clinical research organization that provides full-service Phase I–IV clinical development services to pharmaceutical, biotechnology, and medical device companies. It manages clinical trials across therapeutic areas, offering study design, regulatory affairs, site management, data management, and biostatistics to support drug and device approvals. Medpace generates revenue through contracted clinical research and related consulting services for life sciences sponsors.
- IT Consulting & Implementation
- Revenue
- $1.6B
- Employees
- 5,500
- Founded
- 1992
- Headquarters
- Cincinnati, United States of America
What 53 Arbolus experts think of Medpace
NPS scores range from 1 to 10 with a mean skewed toward 8-10 among high-spend, long-tenure customers. Renewal intent is positive for most top spenders, while a sizable minority of users remain unsure. Stickiness is demonstrated by the majority (>75%) of customers being live for more than a year, with very few in onboarding or disengagement phases. The main sentiment theme is satisfaction among high-value, established customers, while uncertainty in renewal persists at the low and mid-spend tiers.Overall Customer Sentiment: Positive
Who reviewed Medpace
- C-Suite 57% (30)
- Director 30% (16)
- Manager 13% (7)
Employer names and spend open once the report publishes.
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Sentiment
5 Net Promoter Score, from 53 scored reviews- Promoters 15
- Passives 26
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Apr 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 32%Plan to renew, by seniority
- 27% 22 answers
- 36% 11 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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