McMaster-Carr
McMaster-Carr is an industrial supply distributor that sells a wide range of maintenance, repair, and operations (MRO) products such as fasteners, raw materials, tools, and hardware to businesses and institutions. It operates primarily through its catalog and e-commerce website, offering rapid delivery and technical product information to engineers, maintenance teams, and purchasing departments. Revenue is generated through the sale and distribution of these industrial and commercial products.
- Revenue
- $2.5B
- Employees
- 3,500
- Founded
- 1901
- Headquarters
- Elmhurst, United States of America
What 8 Arbolus experts think of McMaster-Carr
Most customers report very high satisfaction, with NPS scores of 8–10 (86%). Only one expert (an influencer with renewal intent 'No') reported mid-level satisfaction (NPS 5). Renewal intent is overwhelmingly positive, with all data indicating either ongoing or intended long-term use. All customers report being at the 'more than one year' implementation stage, showing deep product adoption and high stickiness. Core themes are reliability, product breadth, and ease of ordering.Overall Customer Sentiment: Positive
Who reviewed McMaster-Carr
- C-Suite 100% (8)
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Sentiment
62 Net Promoter Score, from 8 scored reviews- Promoters 6
- Passives 1
- Detractors 1
Cumulative NPS by month
+4 over 5 months- Apr 5
- Apr 7
- May 8
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 62 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 5/10 Average score from customers not renewing
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