Meta AI
Meta AI is the artificial intelligence research and product organization within Meta Platforms that develops foundational models, generative AI assistants, and related tools used across Meta’s consumer and enterprise products. It focuses on large language models, computer vision, and other AI capabilities that power features in Facebook, Instagram, WhatsApp, and other Meta services, as well as APIs and tools for external developers. The group generates revenue indirectly by enhancing Meta’s core advertising and engagement-driven businesses and by enabling AI capabilities for partners and developers.
- Generative AI Platforms
- MLOps & ML Platforms
- Document & Vision AI
- Employees
- 3,000
- Founded
- 2013
- Headquarters
- Menlo Park, United States of America
What 9 Arbolus experts think of Meta AI
The NPS distribution is highly positive, with 44% Promoters (NPS 9-10), 44% Passives (NPS 7-8), and no Detractors (NPS ≤6). Most customers show clear renewal intent (67% Yes, 22% Not Sure). Stickiness is substantial, with 89% in use for more than one year, reflecting deep integration. Key themes include high satisfaction among high spenders, strong stickiness, and robust adoption in both academic and enterprise environments.Overall Customer Sentiment: Positive
Who reviewed Meta AI
- C-Suite 38% (3)
- Manager 62% (6)
Employer names and spend open once the report publishes.
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 3 months- Jul 8
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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