Microsoft Xbox
Xbox is a gaming brand created and owned by Microsoft that develops and sells video game consoles, subscription services, and digital game distribution platforms for consumers worldwide. The business generates revenue through hardware sales (Xbox consoles and accessories), digital game and content sales via the Xbox Store, and recurring subscriptions such as Xbox Game Pass and Xbox Live services. It also provides developer tools and a platform for third-party game publishers to distribute and monetize their titles on Xbox and PC.
- Revenue
- $16.0B
- Employees
- 15,000
- Founded
- 2001
- Headquarters
- Redmond, United States of America
What 8 Arbolus experts think of Microsoft Xbox
NPS responses are strongly positive, with the majority scoring 9-10. Confirmed renewal intent is high among those disclosing and correlates with long-term usage (>1 year implementation). The small portion of users with less than 1 year implementation or uncertain renewal intent does not significantly skew the sentiment. Most respondents have deployed Xbox for over a year, suggesting significant stickiness and product fit. Overall Customer Sentiment: Positive
Who reviewed Microsoft Xbox
- C-Suite 50% (4)
- Director 33% (3)
- Manager 17% (1)
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Sentiment
75 Net Promoter Score, from 8 scored reviews- Promoters 6
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Nov 8
- Dec 9
- Mar 8
- Apr 9
- Jul 9
- Aug 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
Top alternatives
Most weighed by Microsoft Xbox customers
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