Mirakl
Mirakl provides a SaaS platform that enables enterprises and retailers to launch and operate online marketplaces and dropship programs, connecting third-party sellers with buyers while managing catalog, orders, payments, and compliance. Its solutions are used by B2C and B2B companies to expand product assortment, drive e-commerce revenue, and orchestrate multi-vendor commerce. Mirakl generates revenue through subscription fees and related services for its marketplace and dropship software platform.
- Marketplace & Booking Platforms
- E-commerce Platforms & Storefronts
- API Management & Integration
- Revenue
- $180.0M
- Employees
- 850
- Founded
- 2012
- Headquarters
- Paris, France
What 33 Arbolus experts think of Mirakl
Mirakl receives overall positive feedback, with over 60% of NPS scores in the 8-10 range and limited detractor representation. Renewal intent is high among top spenders and influencer roles, while several users in earlier-stage or pilot implementations indicate uncertainty. The majority of experts have been with Mirakl for over a year, showing strong stickiness. Key expert themes highlight marketplace scalability and operational efficiency as positives, while complexity of implementation and need for ongoing marketplace management are the main cautionary notes.Overall Customer Sentiment: Positive
Who reviewed Mirakl
- C-Suite 61% (20)
- Director 18% (6)
- Manager 21% (7)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about Mirakl.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 33 scored reviews- Promoters 12
- Passives 16
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 15 across 5 companies.
Praised
- Advanced AI Automation
- Deeper Analytics and Reporting
- Broader Marketplace Model Support
- Enterprise Marketplace Expertise
Criticised
- Dependent on Marketplace Strategy
- Need for Ongoing Ecosystem Management
- Complex Implementation Requirements
- Platform Consolidation Risks
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 14 answers
- 100% 2 answers
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Mirakl customers
Report
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