Arbolus Intelligence

Mindgate Solutions

mindgate.in · Mumbai, India

Mindgate Solutions is a payments technology company that provides real-time digital payments, collections, and receivables platforms to banks, payment service providers, and large enterprises, with a strong focus on UPI and instant payments infrastructure in India and other emerging markets. It generates revenue through software licensing, transaction-based fees, and implementation and managed services for its payment solutions.

  • Payment Processing
  • Payment Orchestration & Acceptance
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$45.0M
Employees
600
Founded
2008
Headquarters
Mumbai, India

What 7 Arbolus experts think of Mindgate Solutions

NPS across all customer segments is robust, with promoters scoring 8 to 10 (average NPS ~9.0). Renewal intent is consistently high, especially among banking sector and high spenders. All respondents have used the platform for over a year, indicating high stickiness and loyalty. Feedback themes highlight scalability, reliability, and a strong reputation, with improvement areas noted in international reach and support resource depth. Delivery quality and integration timelines are flagged as secondary challenges.Overall Customer Sentiment: Positive

Who reviewed Mindgate Solutions

Total customers 7 7 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 71% (5)
  • Director 14% (1)
  • Manager 14% (1)
Executive C-Suite NPS 10 Submitted Jul 2026
Marketing Leader Director NPS 8 Will renew Submitted Mar 2026
Executive C-Suite NPS 8 Will renew Submitted Mar 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Mindgate Solutions.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

71 Net Promoter Score, from 7 scored reviews
  • Promoters 5
  • Passives 2
  • Detractors 0

Cumulative NPS by month

+1 over 3 months
  • Mar 8
  • Jul 9
  • Sep 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 43 across 3 companies.

Praised

  • Trusted by Major Banking Institutions
  • High Scalability and Seamless Transaction Processing
  • Deep Domain Knowledge and Founder Credibility
  • Growth in International and Middle East Markets

Criticised

  • Needs Improvement in Deliverable Quality and Resource Depth
  • Integration and Deployment Hiccups
  • Limited International Reach and API Flexibility
  • Competitive Pressure from API-Driven Players

What customers say

Trusted by Major Banking Institutions
“I see the platform’s integration with key banks and its strong network as reasons for recommending it to peers looking for reliability.”
High Scalability and Seamless Transaction Processing
“I am impressed by its ability to handle millions of transactions daily almost seamlessly, making it critical for our operations.”
Deep Domain Knowledge and Founder Credibility
“I have been a big advocate for Mindgate, as their long-standing expertise and early participation in UPI have made them leaders in transaction processing.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew

Top alternatives

Most weighed by Mindgate Solutions customers

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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