Arbolus Intelligence

MirrorWeb, Ltd.

mirrorweb.com · Manchester, United Kingdom

MirrorWeb provides website and social media archiving solutions that capture, preserve, and replay digital content for compliance, legal, and governance needs, primarily serving financial services, public sector, and regulated enterprises. Its cloud-based platform automatically records web and communications data to create tamper-evident archives that meet regulatory and audit requirements. The company generates revenue through subscriptions and service contracts for its archiving and compliance software.

  • Data Governance & Cataloging
  • Document Management & E-signature
  • Compliance & Total Rewards
Listed in
Revenue
$6.0M
Employees
45
Founded
2014
Headquarters
Manchester, United Kingdom

What 8 Arbolus experts think of MirrorWeb, Ltd.

NPS scores are notably high, with 83% of experts reporting NPS of 8 or above. Commitment to renewal is strong among high spenders and long-term users, while some in the mid to lower tiers are uncertain on renewal. Most organizations are either in mature or early implementation, and stickiness is above average in regulated sectors. Key expert feedback highlights strong compliance capture, regulatory assurance, and reliable archiving as positives, but recurring themes point to limited analytics and automation compared to major competitors. Overall Customer Sentiment: Positive

Who reviewed MirrorWeb, Ltd.

Total customers 8 6 current · 2 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 100% (8)
Legal Leader C-Suite NPS 9 Will renew Submitted Feb 2025
Not specified C-Suite NPS 9 Undecided Submitted Jan 2025
Not specified C-Suite NPS 8 Undecided Submitted Nov 2024

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about MirrorWeb, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

37 Net Promoter Score, from 8 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 1

Cumulative NPS by month

-1 over 6 months
  • Jul 9
  • Nov 8
  • Jan 9
  • Feb 9
  • May 8
  • Jul 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 32 across 3 companies.

Praised

  • Strong Regulatory Compliance and Archiving
  • Automated Capture of Web and Social Content
  • Reliable Audit and eDiscovery Support
  • Deeper Compliance Automation

Criticised

  • Broader Governance Capabilities Needed
  • Feature Parity with Larger Competitors Lacking
  • Limited Advanced Analytics and AI
  • Evolving Regulatory Demands

What customers say

Strong Regulatory Compliance and Archiving
“I would recommend MirrorWeb for its ability to capture and preserve digital content in a compliant, auditable format for highly regulated industries.”
Automated Capture of Web and Social Content
“The key strength is its automated approach to archiving websites and social media for compliance and eDiscovery purposes.”
Reliable Audit and eDiscovery Support
“With MirrorWeb, retrieving historical content is rapid, which is crucial for legal reviews, audits, and meeting regulatory needs while reducing manual effort.”

Renewal intent

Plan to renew 57%
  • Will renew 4
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • 9/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

Top alternatives

Most weighed by MirrorWeb, Ltd. customers

Report

Customer Report - Jul 2026 Jul 2026 8 + 0

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