Monetate
Monetate provides a personalization and experimentation platform that enables ecommerce and digital brands to deliver individualized content, product recommendations, and experiences across web and other digital channels. The company serves retailers and consumer brands by using behavioral, contextual, and first‑party data to optimize customer journeys and increase conversion and revenue. Monetate generates revenue through subscription-based SaaS licensing and related professional services.
- Marketing Automation
- Marketing Analytics & Attribution
- Customer Data Platform
- Revenue
- $28.0M
- Employees
- 160
- Founded
- 2008
- Headquarters
- Philadelphia, United States of America
What 9 Arbolus experts think of Monetate
NPS scores among respondents trend positive to neutral, with NPS values ranging from 6 to 9. 43% of customers express intent to renew, 29% are unsure, and 29% intend to discontinue. Those with longer implementation tenures (>1 year) demonstrate more stable sentiment and higher NPS, except for one undecided high spender. Offboarding customers exhibit lower renewal intent despite mid-to-high NPS scores, indicating satisfaction does not always correlate with retention. The primary themes are durable implementation, satisfaction among users, but renewal hesitancy among high spenders.Overall Customer Sentiment: Neutral
Who reviewed Monetate
- C-Suite 22% (2)
- Director 44% (4)
- Manager 33% (3)
Employer names and spend open once the report publishes.
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Aug 8
- Jan 8
- Feb 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 25% 4 answers
- 100% 2 answers
- 7.5/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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