MISTRAS
MISTRAS Group is a global provider of asset protection solutions, offering non-destructive testing, inspection, engineering, monitoring, and data analytics services to industrial sectors such as oil and gas, power generation, aerospace, and infrastructure. The company combines specialized services, sensors, and software to help customers detect material defects, manage asset integrity, and comply with safety and regulatory requirements. It generates revenue through service contracts, technology and equipment sales, and long-term monitoring and maintenance programs.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $700.0M
- Employees
- 5,000
- Founded
- 1978
- Headquarters
- Princeton Junction, United States of America
What 10 Arbolus experts think of MISTRAS
NPS scores are high with 67% of experts rating 8 or above, and two experts scoring a maximum of 10. Renewal intent is very strong among high spenders and influencers, all indicating active renewal. Stickiness is evident: 100% of experts have worked with the tool for more than a year. Key positive feedback themes are robust platform functionality, trusted long-term vendor support, and the software’s centrality in operational planning and compliance workflows. No severe negative feedback is present.Overall Customer Sentiment: Positive
Who reviewed MISTRAS
- C-Suite 60% (6)
- Director 10% (1)
- Manager 30% (3)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about MISTRAS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Dec 8
- Feb 8
- Apr 8
- Jun 9
- Jul 9
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Comprehensive Customizability
- Expert-Driven Product Support
- Superior Workflow Integration
- Sector Expansion
Criticised
- Limits of AI-Based Automation
- Subjectivity in Risk Modeling
- Cost Escalation with Cloud and AI
- Competitive Substitution Risk
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use MISTRAS
Do you use MISTRAS at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of MISTRAS have already contributed
Takes a few minutes. Your identity stays anonymous.