Motorola, Inc
Motorola, Inc. (now operating primarily as Motorola Solutions and Motorola Mobility under separate ownership) designs and sells communications equipment, mobile devices, and related software and services for public safety agencies, enterprises, and consumers worldwide, generating revenue through hardware sales, software licenses, and recurring support and service contracts. The Motorola Solutions business focuses on mission‑critical communications, video security, and command center software for government and commercial customers, while Motorola Mobility (a Lenovo company) focuses on smartphones and consumer devices under the Motorola brand.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $11.0B
- Employees
- 22,000
- Founded
- 1928
- Headquarters
- Chicago Loop, United States of America
What 7 Arbolus experts think of Motorola, Inc
NPS ratings span from 2 to 9, with the majority in the 6–9 range, indicating above-average satisfaction among Influencers. Renewal intent is generally positive for long-term adopters, especially those in mission-critical aerospace and public safety contexts. Most customers are in a mature implementation stage (>1 year), signifying deep operational integration. Key expert themes highlight robust performance in hazardous settings, strong compliance, and dependable support, offset by persistent worries about high proprietary costs and integration complexity.Overall Customer Sentiment: Positive
Who reviewed Motorola, Inc
- C-Suite 33% (2)
- Director 67% (5)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Motorola, Inc.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 1
- Detractors 4
Cumulative NPS by month
-2 over 6 months- Feb 8
- Jul 8
- Sep 6
- Jun 6
- Jul 6
- Aug 6
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -14 across 2 companies.
Praised
- Regulatory Compliance in Hazardous Zones
- Exceptional Noise Suppression
- Mechanical Ergonomics and Durability
- Standardized Audio Interfaces
Criticised
- Regulation-Driven Displacement Risk
- 5G/MCPTT Maturity
- Rising TCO for Proprietary Systems
- Narrowband Throughput Limitations
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 75% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
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