N-able is a software company that provides remote monitoring and management, security, and business automation tools for managed service providers (MSPs) and IT service companies. Its cloud-based platform helps MSPs monitor client networks and endpoints, deliver backup and security services, and manage IT assets under subscription-based licensing. The company primarily generates revenue through recurring SaaS and related support services sold to channel partners worldwide.
- IT Consulting & Implementation
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $420.0M
- Employees
- 1,600
- Founded
- 2000
- Headquarters
- Wakefield, United States of America
What 22 Arbolus experts think of
The NPS distribution shows a strong majority of promoters (score 9–10, ~53%), a moderate group of passives (score 7–8, ~32%), and a smaller detractor segment (score 0–6, ~15%). Renewal intent is high, with confirmed renewal from most spenders and influencers; only two respondents indicated a clear intent not to renew. Stickiness is strong, with over 85% of users reporting implementations longer than one year. Key themes include platform stability and role-driven satisfaction variation.Overall Customer Sentiment: Positive
Who reviewed
- C-Suite 77% (17)
- Director 14% (3)
- Manager 9% (2)
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Sentiment
18 Net Promoter Score, from 22 scored reviews- Promoters 8
- Passives 10
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 18 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 58% 12 answers
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by customers
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