MTN
MTN Group is a multinational telecommunications company that provides mobile voice, data, digital, and enterprise connectivity services to consumer and business customers across Africa and the Middle East. It generates revenue primarily from mobile subscriptions, data and digital services, wholesale carrier services, and enterprise connectivity and ICT solutions. The group operates through multiple country-level mobile network operators under the MTN brand.
- Revenue
- $11.0B
- Employees
- 19,000
- Founded
- 1994
- Headquarters
- Johannesburg, South Africa
What 7 Arbolus experts think of MTN
NPS scores are highly positive, with six out of eight experts rating MTN 8 or higher, including three perfect 10s. Renewal intent is consistently positive among Influencers, with no negative responses recorded. Stickiness is high, with over 85% having used MTN products for more than a year, signaling deep embeddedness.Positive
Who reviewed MTN
- C-Suite 17% (1)
- Director 50% (4)
- Manager 33% (2)
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Apr 8
- Jun 9
- Jul 9
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
Top alternatives
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