Mozilla
Mozilla is a global software organization best known for developing the Firefox web browser and related internet technologies that prioritize privacy, open standards, and user control. It generates revenue primarily through search partnerships, content and advertising deals, and other commercial arrangements tied to its browser and web products. Mozilla serves consumers, developers, and organizations that rely on open-source, cross-platform web tools and services.
- Cloud Infrastructure & Hosting
- Application & Code Security
- Document & Vision AI
- Revenue
- $600.0M
- Employees
- 1,200
- Founded
- 2003
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Mozilla
NPS distribution is highly positive, with all submitted scores between 8 and 10. The majority of respondents express clear renewal intent, and more than 80% can be classified as promoters. All users have been in the implementation stage for over a year, pointing to high stickiness. There is minimal uncertainty, with only one respondent unsure about renewal. Overall Customer Sentiment: Positive
Who reviewed Mozilla
- C-Suite 80% (5)
- Manager 20% (1)
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Sentiment
83 Net Promoter Score, from 6 scored reviews- Promoters 5
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Nov 10
- Dec 10
- Mar 10
- Apr 10
- May 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 83 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
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