MuleSoft and other companies
MuleSoft, a Salesforce company, provides an integration and API management platform that enables organizations to connect applications, data, and devices across on-premise and cloud environments. Its Anypoint Platform is sold primarily to mid-market and enterprise customers on a subscription basis, along with related professional services and support. The company serves a wide range of industries including financial services, retail, healthcare, and the public sector.
- API Management & Integration
- Business Process Management
- Workflow Automation
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 2006
- Headquarters
- San Francisco, United States of America
What 45 Arbolus experts think of MuleSoft and other companies
NPS distribution is strongly positive, with several experts rating 9 or 10, indicating high satisfaction among core users and influencers. Renewal intent is high among advanced-stage and high-spend organizations, though segments in pilot or early implementation show uncertainty. Stickiness is evident in longer implementation stages, while those with cost or complexity concerns are more hesitant. Experts consistently praise scalability, robust API management, governance, and integration breadth as key positives; cost and learning curve are most mentioned drawbacks.Overall Customer Sentiment: Positive
Who reviewed MuleSoft and other companies
- C-Suite 73% (33)
- Director 14% (6)
- Manager 14% (6)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about MuleSoft and other companies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 45 scored reviews- Promoters 24
- Passives 16
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 31 across 4 companies.
Praised
- Improved Cost Structures and Simpler Development
- AI-Augmented Automation
- Faster Onboarding and Adoption
- Reusable Pre-Built Connectors
Criticised
- Competing Ease of Use and Usability
- Specialized Skills Shortage
- AI and Low-Code Competition
- Steep Learning Curve and Specialized Skills
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 47% 15 answers
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7.8/10 Average score from customers not renewing
Top alternatives
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