Nayax
Nayax is a global fintech company that provides cashless payment processing, telemetry, and management platforms for unattended retail and self-service businesses such as vending, kiosks, laundromats, EV charging, and parking. It offers point-of-sale devices, payment acceptance across cards and digital wallets, and a cloud-based management and loyalty platform sold on a hardware-plus-recurring SaaS and transaction-fee model. The company serves operators, retailers, and brands seeking to digitize and monitor dispersed machines and consumer touchpoints.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Data Integration & ETL
- Revenue
- $260.0M
- Employees
- 850
- Founded
- 2005
- Headquarters
- Herzliya, Israel
What 12 Arbolus experts think of Nayax
NPS scores range from 3 to 10, with a majority in the 7-9 range, showing a generally favorable view. 64% of respondents provide a positive (7+) NPS, while a minority rated at 3. Renewal intent is mostly positive or neutral, with a small number of negative responses and a cluster of 'Not Sure' among mid/high spenders. Implementation stage is consistently 'More Than 1 Year,' indicating significant stickiness and long-term adoption as the norm.Overall Customer Sentiment: Positive
Who reviewed Nayax
- C-Suite 67% (8)
- Director 17% (2)
- Manager 17% (2)
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Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Dec 7
- Mar 7
- Sep 7
- Jun 6
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 8 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 0% 2 answers
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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