NCR
NCR Corporation is a global provider of software, hardware, and services that enable banking, retail, and hospitality businesses to run ATMs, point-of-sale systems, self-checkout, and digital banking channels. The company generates revenue by selling and servicing these technology platforms, along with recurring software, maintenance, and managed services contracts to enterprises worldwide.
- Payment Processing
- Retail POS & Store Operations
- IT Consulting & Implementation
- Revenue
- $7.7B
- Employees
- 35,000
- Founded
- 1884
- Headquarters
- Atlanta, United States of America
What 17 Arbolus experts think of NCR
NPS scores spread from 6 to 10, with an average in the 7–8 range, indicating average-to-good satisfaction. 55% of respondents are promoters (NPS ≥8), while 18% are detractors (NPS ≤6). High spenders show both strong loyalty (NPS 9–10, renewal intent Yes) and churn risk (NPS 6–7, renewal 'No/Not Sure'). The majority of customers are in the MoreThan1Year implementation phase, supporting NCR's stickiness. However, uncertainty around renewal exists, especially in high-value accounts.Overall Customer Sentiment: Neutral to Positive
Who reviewed NCR
- C-Suite 53% (9)
- Director 35% (6)
- Manager 12% (2)
Employer names and spend open once the report publishes.
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Sentiment
23 Net Promoter Score, from 17 scored reviews- Promoters 7
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 27 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 57% 7 answers
- 0% 3 answers
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
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