Nexthink
Nexthink is a software company that provides a digital employee experience (DEX) analytics and monitoring platform that helps large enterprises understand, measure, and improve how employees use and experience IT services across devices, applications, and networks. Its cloud-based platform collects endpoint and experience data in real time, enabling IT and HR teams to proactively detect issues, reduce support tickets, and optimize software and hardware investments. Nexthink generates revenue through subscriptions to its SaaS platform and related professional services for implementation and optimization.
- Observability & Monitoring
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $220.0M
- Employees
- 1,100
- Founded
- 2004
- Headquarters
- Lausanne, Switzerland
What 30 Arbolus experts think of Nexthink
Nexthink’s NPS distribution is highly positive, with a majority scoring 8, 9, or 10. Renewal intent is overwhelmingly strong, with nearly all quantified expert decision makers indicating intent to renew. Stickiness is demonstrated by long-term deployments (most >1 year) and by the adoption of new modules. Key feedback themes highlight actionable insights, robust analytics, and a clear shift from reactive to proactive IT. Stakeholders particularly value ServiceNow integration and measurable business value. Overall Customer Sentiment: Positive
Who reviewed Nexthink
- C-Suite 65% (20)
- Director 19% (6)
- Manager 15% (5)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about Nexthink.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
53 Net Promoter Score, from 30 scored reviews- Promoters 17
- Passives 12
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 45 across 2 companies.
Praised
- Growth via Spark Module and Integrations
- Broader AI-Driven Operations
- Expansion of Proactive Remediation
- Comprehensive Analytics and Dashboards
Criticised
- AI-Native Platforms Gaining Ground
- Cost-Effective Competition
- Bureaucracy Compared to Nimbler Vendors
- Complex or Bureaucratic Change Management
What customers say
Renewal intent
Plan to renew 81%Plan to renew, by seniority
- 77% 13 answers
- 75% 4 answers
- 100% 2 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Top alternatives
Most weighed by Nexthink customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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