Nextiva

nextiva.com · Scottsdale, United States of America

Nextiva provides cloud-based business communications and customer experience software, including VoIP phone systems, contact center, and collaboration tools for small and mid-sized businesses and enterprises. Its platform combines voice, messaging, video, and customer data into a unified interface sold on a subscription basis. The company generates revenue through recurring SaaS licenses and related services.

Communications & Meetings
Contact Center Software
Customer Support & Help Desk

Listed in

Revenue: $250.0M
Employees: 1,000
Founded: 2006
Headquarters: Scottsdale, United States of America

What 21 Arbolus experts think of Nextiva

NPS distribution is polarized: 35% Promoters (NPS 9–10), 35% Passives (NPS 7–8), and 30% Detractors (NPS 1–6). Renewal intent shows 33% Yes, 39% Not Sure, 28% No. Implementation stages are skewed toward mature customers (>1 year: 60%), but there is a significant minority in offboarding or pilot stages. Key themes include high satisfaction among technology/enterprise firms with high spend, but churn risk in smaller or less committed organizations. Neutral

Who reviewed Nextiva

Total customers 21 18 current · 3 former

Reviews growth +21 in six months

Seniority of respondents

C-Suite 48% (10)
Director 38% (8)
Manager 14% (3)

Revenue Leader Director NPS 9 Will renew Submitted Aug 2026

Generalist Generalist Director NPS 8 Undecided Submitted Aug 2026

Operations Generalist C-Suite NPS 7 Not renewing Submitted Aug 2026

Employer names and spend open once the report publishes.

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Sentiment

-9 Net Promoter Score, from 21 scored reviews

Promoters 6
Passives 7
Detractors 8

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 29%

Will renew 4
Undecided 7
Not renewing 3

Plan to renew, by seniority

C-Suite 33% 6 answers
Director 25% 8 answers

8.5/10 Average score from customers who will renew
6.9/10 Average score from undecided customers
5.3/10 Average score from customers not renewing

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