OMRON Group

omron.com · Kyoto, Japan

OMRON Corporation is a global manufacturer of automation, sensing, and control technologies, providing industrial automation systems, electronic components, healthcare devices, and social systems to manufacturing, healthcare, and infrastructure customers worldwide. The company generates revenue primarily through the sale of hardware products, integrated systems, and related services and solutions. Its offerings support factory automation, safety, quality control, and personal health monitoring across a wide range of industries.

IoT & Edge Platforms
Manufacturing Execution & Quality

Listed in

Revenue: $5.2B
Employees: 29,000
Founded: 1933
Headquarters: Kyoto, Japan

What 14 Arbolus experts think of OMRON Group

NPS scores are strongly positive with 25% Promoters (NPS 9-10), 50% Passive (NPS 7-8), and 25% Detractors (NPS 0-6). Strong renewal intent is observed among high-spend Influencers, especially those with implementations longer than one year. Most customers remain in 'More Than 1 Year' stage, indicating deep entrenchment and solution stickiness. Notably, the single Detractor coincides with an OffBoarding stage, highlighting importance of onboarding and ongoing support.Overall Customer Sentiment: Positive

Who reviewed OMRON Group

Total customers 14 14 current · 0 former

Reviews growth +14 in six months

Seniority of respondents

C-Suite 64% (9)
Director 21% (3)
Manager 14% (2)

Generalist Manager C-Suite NPS 10 Submitted Apr 2026

Strategy Leader C-Suite NPS 10 Will renew Submitted Jul 2026

Engineering Manager Director NPS 7 Undecided Submitted Jul 2026

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Sentiment

50 Net Promoter Score, from 14 scored reviews

Promoters 9
Passives 3
Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 60%

Will renew 3
Undecided 2
Not renewing 0

Plan to renew, by seniority

C-Suite 100% 2 answers
Director 33% 3 answers

9.3/10 Average score from customers who will renew
7.5/10 Average score from undecided customers

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