Arbolus Intelligence

Onshape Inc.

onshape.com · Cambridge, United States of America

Onshape Inc. provides a cloud-native computer-aided design (CAD) and product data management (PDM) platform that enables engineering and product development teams to design mechanical products collaboratively in a web browser. The company serves manufacturers, hardware startups, and educational institutions, generating revenue through subscription-based SaaS plans for professional, enterprise, and education users.

  • PLM & Engineering Software
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$70.0M
Employees
350
Founded
2012
Headquarters
Cambridge, United States of America

What 6 Arbolus experts think of Onshape Inc.

NPS scores are uniformly strong, with 83% of respondents assigning a 9 and the remainder providing an 8. 80% expressed clear renewal intent, with the rest 'Not Sure.' The majority are in a pilot or year-long implementation phase, indicating ongoing adoption momentum. Expert feedback centers on positive outcomes from cloud-native collaboration, cost predictability, rapid onboarding, but notes limitations around browser performance and pricing for smaller teams. Overall Customer Sentiment: Positive

Who reviewed Onshape Inc.

Total customers 6 6 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Manager 33% (2)
Founder C-Suite NPS 9 Undecided Submitted Jun 2026
Generalist Leader C-Suite NPS 9 Will renew Submitted Aug 2026
Executive C-Suite NPS 9 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Onshape Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

83 Net Promoter Score, from 6 scored reviews
  • Promoters 5
  • Passives 1
  • Detractors 0

Cumulative NPS by month

+1 over 4 months
  • Dec 8
  • Jun 9
  • Jul 9
  • Aug 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 62 across 4 companies.

Praised

  • Seamless Real-Time Collaboration
  • Minimal IT Maintenance
  • Integrated Data and Vendor Management
  • AI-Driven Design Assistance

Criticised

  • Performance with Large Assemblies
  • Dependence on Stable Internet
  • Cost Barrier for Small Businesses
  • Desktop Surfacing Specialization

What customers say

Seamless Real-Time Collaboration
“I’m able to have multiple engineers work inside the same document at once, eliminating version control confusion and improving our workflow speed.”
Minimal IT Maintenance
“Because Onshape runs in the browser with automatic updates, I avoid the headaches of software installations and maintenance entirely.”
Integrated Data and Vendor Management
“I can send suppliers direct, secure links to our models, removing the need for clunky file transfers and cutting turnaround times.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Manager 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers

Top alternatives

Most weighed by Onshape Inc. customers

Report

Customer Report - Aug 2026 Aug 2026 6 + 0

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