ORBCOMM

orbcomm.com · Rochelle Park, United States of America

ORBCOMM is a global provider of industrial Internet of Things (IoT) and machine-to-machine connectivity solutions that enable tracking, monitoring, and control of assets such as trucks, containers, vessels, and equipment. The company offers satellite and cellular connectivity, hardware devices, and cloud-based applications to transportation, logistics, maritime, heavy equipment, and government customers. ORBCOMM generates revenue through subscription-based connectivity services, software platforms, and sales of IoT devices and related services.

IoT & Edge Platforms
Transportation & Fleet Management
Asset Performance Management

Listed in

Revenue: $270.0M
Employees: 900
Founded: 1993
Headquarters: Rochelle Park, United States of America

What 7 Arbolus experts think of ORBCOMM

NPS scores range from 6 to 10, with 57% scoring NPS at 9 or higher. Renewal intent is positive among mid and high spenders, but mixed overall, with 2 out of 5 high spenders not expressing intent to renew. Stickiness is strong: 71% of respondents have been live for over a year, indicating established usage, though one low-spend account is still in pilot. The dominant theme is value realization versus cost.Overall Customer Sentiment: Positive

Who reviewed ORBCOMM

Total customers 7 7 current · 0 former

Reviews growth +7 in six months

Seniority of respondents

C-Suite 86% (6)
Manager 14% (1)

Product Leader Manager NPS 9 Submitted Jul 2026

Engineering Executive C-Suite NPS 8 Submitted Jul 2026

Executive C-Suite NPS 7 Not renewing Submitted May 2026

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Sentiment

42 Net Promoter Score, from 7 scored reviews

Promoters 4
Passives 2
Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%

Will renew 3
Undecided 0
Not renewing 1

Plan to renew, by seniority

C-Suite 75% 4 answers

8.3/10 Average score from customers who will renew
7/10 Average score from customers not renewing

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