Arbolus Intelligence

Porterhouse Medical Group

porterhousemedical.com · Reading, United Kingdom

Porterhouse Medical Group is a healthcare communications and medical affairs agency that provides scientific strategy, medical writing, publications planning, and stakeholder engagement services to pharmaceutical, biotech, and medical device companies. The firm helps life sciences clients communicate clinical and real‑world evidence to healthcare professionals, patients, and payers through multichannel programs and educational initiatives. Revenue is generated through project-based and retainer consulting and communications services.

  • Digital & Marketing Agency Services
  • IT Consulting & Implementation
Listed in
Revenue
$22.0M
Employees
120
Founded
2002
Headquarters
Reading, United Kingdom

What 7 Arbolus experts think of Porterhouse Medical Group

NPS scores are consistently favorable, with NPS 7-8 from all respondents. 83% indicate clear renewal intent, and only one expresses uncertainty. All customers report implementation of more than one year, indicating substantial stickiness. Qualitative feedback highlights scientific quality, differentiated communications, and reliable delivery as strengths, while premium pricing and resource bottlenecks are the main negatives. Overall Customer Sentiment: Positive

Who reviewed Porterhouse Medical Group

Total customers 7 6 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 67% (5)
  • Director 33% (2)
Engineering Leader Not specified NPS 8 Submitted Sep 2026
Generalist Leader Director NPS 8 Will renew Submitted Aug 2026
Revenue Leader Director NPS 7 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Porterhouse Medical Group.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 7 scored reviews
  • Promoters 0
  • Passives 7
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Praised

  • Scientific Quality and Expertise
  • Project Management and Reliability
  • Differentiated Communication Planning
  • Broader Coverage of Market Insights

Criticised

  • Lengthy Messaging Process
  • Evolving AI Content Creation
  • Premium Pricing Relative to Competitors
  • Switching on Scientific Quality or Delivery

What customers say

Scientific Quality and Expertise
“I recommend Porterhouse Medical for their strong scientific and medical writing expertise, especially supporting global pharmaceutical companies.”
Project Management and Reliability
“We experienced reliable delivery, thorough project management, and good therapeutic area knowledge when working with them.”
Differentiated Communication Planning
“Their communication plan was more differentiated than the other suppliers, providing unique value and a good outcome for our campaign.”

Renewal intent

Plan to renew 83%
  • Will renew 5
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 100% 2 answers
  • 7.8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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