Practical Law Company
Practical Law Company (PLC), now part of Thomson Reuters, provides web-based know‑how tools, standard documents, practice notes, checklists, and legal updates that help in‑house counsel and law firms manage and streamline legal work. Its content is created and maintained by specialist legal editors and is delivered via subscription on Thomson Reuters platforms such as Practical Law and Westlaw. The business generates revenue through recurring licenses and enterprise subscriptions to its legal knowledge services.
- Knowledge Management & Collaboration
- Legal Practice Management
- Revenue
- $350.0M
- Employees
- 800
- Founded
- 1990
- Headquarters
- Londonderry County Borough, United Kingdom
What 21 Arbolus experts think of Practical Law Company
NPS scores are distributed mainly in the 8-10 range, with a few noted detractors at 6 and outliers at 3-4. The underlying renewal intent is strong, led by users with more than a year of experience and substantial spend, indicating trust and perceived value in the platform. Most customers are at mature stages of adoption, which further supports loyalty. Expert feedback highlights the platform’s usefulness for drafting and accessing up-to-date legal provisions, but also mentions opportunities to strengthen the offering via AI enhancements and better cost-to-value. Overall Customer Sentiment: Positive
Who reviewed Practical Law Company
- C-Suite 45% (9)
- Director 30% (6)
- Manager 25% (5)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Practical Law Company.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 21 scored reviews- Promoters 8
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 19 across 3 companies.
Praised
- Useful for Contract Drafting
- Valuable for Breadth of Expertise
- Keeps Up With Market Trends
- Expand Content and Library
Criticised
- Price Sensitivity
- Limited Library Compared to Needs
- AI Could Replace Some Functions
- Competitive Content Libraries
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 83% 6 answers
- 100% 5 answers
- 25% 4 answers
- 8.2/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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