PowerReviews
PowerReviews provides a SaaS platform that helps retailers and brands collect, manage, and display user-generated content such as ratings, reviews, Q&A, and visual content across their ecommerce sites and marketplaces to increase conversion and shopper engagement. The company serves mid-market and enterprise ecommerce businesses, offering analytics and syndication capabilities to optimize product performance and customer experience. Revenue is generated through subscription-based software licenses and related services.
- E-commerce Platforms & Storefronts
- Marketing Analytics & Attribution
- Revenue
- $45.0M
- Employees
- 200
- Founded
- 2005
- Headquarters
- Chicago Loop, United States of America
What 6 Arbolus experts think of PowerReviews
NPS scores among the expert pool range from 7 to 9, with most experts assigning scores of 8 or 9, indicating moderate to high satisfaction. Renewal intent is split: 67% express intent to renew, while 33% (the highest spenders) are unsure. Stickiness is strongest among customers who have used PowerReviews for more than one year; all long-term users show positive sentiment and renewal likelihood.Implementation length appears to be a factor: users with less than a year’s experience show more variable intent. Key positive themes include platform consistency and value delivered over time.Overall Customer Sentiment: Positive
Who reviewed PowerReviews
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Feb 8
- Mar 8
- Apr 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 16 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 80% 5 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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For people who use PowerReviews
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