PPD
PPD, part of Thermo Fisher Scientific, is a global contract research organization that provides clinical development, laboratory, and lifecycle management services to pharmaceutical, biotechnology, and medical device companies. It designs and runs clinical trials, offers central lab and bioanalytical testing, and supports regulatory and post-approval activities to help clients bring new therapies to market. The company generates revenue through long-term service contracts and project-based fees for outsourced R&D and clinical services.
- IT Consulting & Implementation
- Revenue
- $6.0B
- Employees
- 41,000
- Founded
- 1985
- Headquarters
- Wilmington Manor, United States of America
What 73 Arbolus experts think of PPD
NPS is strongly positive, with about 30% giving scores of 10 and over 60% rating 8 or above, indicating high satisfaction. Renewal intent is robust among higher-spend, long-term customers, with some uncertainty among lower-NPS or offboarding users. Implementation stickiness is high, with most clients engaged for over one year. Qualitative feedback credits PPD's global reach, therapeutic expertise, and digital infrastructure, while concerns include cost and bureaucratic rigidity.Overall Customer Sentiment: Positive
Who reviewed PPD
- C-Suite 57% (42)
- Director 33% (24)
- Manager 10% (7)
Employer names and spend open in the full report, along with the other 70 customers.
Everything 73 customers told us about PPD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 73 scored reviews- Promoters 33
- Passives 21
- Detractors 19
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 23 across 2 companies.
Praised
- Expansion into New Therapeutic Areas
- Support for Emerging Biotechs
- AI-Driven Process Automation
- Deep Therapeutic and Regulatory Expertise
Criticised
- Bureaucratic Overhead Limits Flexibility
- Resource Allocation Variability
- Premium Cost Structure
- Client Insourcing and Cost Control
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 24% 34 answers
- 30% 20 answers
- 20% 5 answers
- 0% 2 answers
- 9.1/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by PPD customers
Report
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