Premier Technical Services Group Ltd (PTSG)
Premier Technical Services Group (PTSG) provides specialist building services including façade access and fall protection, electrical testing, fire solutions, and water treatment to commercial, industrial, and public sector property owners and facility managers across the UK and internationally. The company generates revenue through recurring inspection, testing, maintenance, installation, and compliance services delivered under long-term contracts and framework agreements.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 2,500
- Founded
- 2007
- Headquarters
- Castleford, United Kingdom
What 7 Arbolus experts think of Premier Technical Services Group Ltd (PTSG)
NPS scores cluster in the 7-10 range for the majority, reflecting positive perceptions, while one low score corresponds to an offboarding, non-renewing high-spend client. Renewal intent is strongly positive (100% Yes) among long-term users, except for one large client explicitly offboarding. Stickiness data shows most customers are in the More Than 1 Year category, underlining deep product embedding. The single churn event and neutral NPS from a high-spend account partially offset broader positive sentiment.Overall Customer Sentiment: Positive
Who reviewed Premier Technical Services Group Ltd (PTSG)
- C-Suite 29% (2)
- Director 43% (3)
- Manager 29% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jun 7
- Mar 8
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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