Premier Research
Premier Research is a contract research organization that provides clinical development services to biotech and specialty pharma companies, focusing on complex and rare disease trials across all phases. It offers study design, regulatory consulting, clinical operations, data management, and biostatistics to support the planning and execution of global clinical trials. The company generates revenue through fee-for-service and outsourced clinical development contracts with life sciences sponsors.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,700
- Founded
- 1989
- Headquarters
- Morrisville, United States of America
What 25 Arbolus experts think of Premier Research
NPS scores are distributed across the mid-to-high range, with 38% providing an NPS of 8 or higher. Only 2 respondents confirmed planned renewal, while 60% indicated 'Not Sure', reflecting uncertain stickiness. Implementation stage is varied: Most customers report ‘MoreThan1Year’, with a few in early or pilot stages and one in offboarding. The key theme is moderate satisfaction but reluctance to commit, driven partly by unresolved renewal intent.Overall Customer Sentiment: Neutral
Who reviewed Premier Research
- C-Suite 71% (18)
- Director 21% (5)
- Manager 8% (2)
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Sentiment
-24 Net Promoter Score, from 25 scored reviews- Promoters 5
- Passives 9
- Detractors 11
Cumulative NPS by month
-1 over 6 months- Aug 8
- Dec 7
- Jan 7
- Feb 7
- Jul 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 10%Plan to renew, by seniority
- 6% 16 answers
- 25% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
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