Procter and Gamble
Procter & Gamble is a global consumer goods company that develops, manufactures, and markets branded products across categories such as fabric and home care, baby and feminine care, grooming, beauty, and health care. It sells its products primarily through mass retailers, e-commerce platforms, pharmacies, and grocery stores to consumers worldwide. The company generates revenue from the sale of these packaged goods under brands including Tide, Pampers, Gillette, and Oral-B.
- Revenue
- $82.8B
- Employees
- 107,000
- Founded
- 1837
- Headquarters
- Cincinnati, United States of America
What 34 Arbolus experts think of Procter and Gamble
NPS scores are strongly positive, ranging from 8 to 10 among the majority of experts, with only one notable detractor. Most experts report over 1 year of implementation, indicating mature adoption. Renewal intent is high among key influencers and decision makers, particularly in roles responsible for large annual spend. Key themes include satisfaction with global reach, reliability, ability to handle digital risk, and high conversion protection, offset by occasional concerns about pricing opacity and machine-learning transparency.Overall Customer Sentiment: Positive
Who reviewed Procter and Gamble
- C-Suite 62% (21)
- Director 25% (9)
- Manager 12% (4)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about Procter and Gamble.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 34 scored reviews- Promoters 19
- Passives 13
- Detractors 2
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Greater ML Score Explainability
- Advanced Social Enrichment Modules
- Broadening Full-Journey Adoption
- Frictionless Protection and Conversion Focus
Criticised
- Lack of Social Enrichment Features
- Opaque Machine-Learning Scores
- Pricing Scales with Event Volume
- AI-Based Alternative Solutions
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 57% 7 answers
- 100% 2 answers
- 50% 2 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Report
For people who use Procter and Gamble
Do you use Procter and Gamble at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 34 customers of Procter and Gamble have already contributed
Takes a few minutes. Your identity stays anonymous.