QIAGEN
QIAGEN is a global provider of sample and assay technologies used to isolate, purify, and analyze DNA, RNA, and proteins for molecular diagnostics, applied testing, pharmaceutical research, and academic research. The company sells instruments, consumables, and bioinformatics solutions to clinical laboratories, pharmaceutical and biotech companies, and research institutions. Revenue is generated primarily through the sale of test kits, reagents, instruments, and related software and services.
- Revenue
- $2.1B
- Employees
- 6,100
- Founded
- 1984
- Headquarters
- Hilden, Germany
What 14 Arbolus experts think of QIAGEN
NPS scores are predominantly high: 2 Promoters (NPS 9-10), 5 Passives (NPS 7-8), 2 Detractors (NPS 5-6). Renewal intent is overwhelmingly positive among those with more than one year of use; nearly all respondents in this group indicate renewal plans. Stickiness is strong, with the majority of respondents in the 'MoreThan1Year' implementation stage. The key quantitative themes are high satisfaction among established users, high spend concentration in pharma/life sciences, and positive renewal outlook.Positive
Who reviewed QIAGEN
- C-Suite 50% (7)
- Director 29% (4)
- Manager 21% (3)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 6
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jan 7
- Mar 7
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 75% 4 answers
- 100% 3 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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