Publicis Sapient
Publicis Sapient is a digital business transformation consultancy that combines strategy, experience design, data, and engineering to help large enterprises modernize their technology, customer experiences, and operating models. It primarily serves clients in sectors such as financial services, retail, consumer products, energy, and the public sector, generating revenue through consulting engagements, digital product development, and managed services. The company operates globally as the digital business transformation arm of Publicis Groupe.
- IT Consulting & Implementation
- Digital & Marketing Agency Services
- Managed IT & Cloud Services
- Revenue
- $2.5B
- Employees
- 20,000
- Founded
- 1990
- Headquarters
- Boston, United States of America
What 20 Arbolus experts think of Publicis Sapient
NPS scores skew positive with 24% of users scoring 9–10 and the remaining majority within 7–8, reflecting general satisfaction. Renewal intent, however, is mostly "Not Sure" or "No," with only 18% affirming renewal. Stickiness is moderate to high: 50% have been implemented more than 1 year or are in pilot phases, balancing between early adoption and long-term use. Uncertainty on renewal is a recurring theme but satisfaction with delivery and digital transformation is consistent.Overall Customer Sentiment: Moderately Positive
Who reviewed Publicis Sapient
- C-Suite 75% (15)
- Director 20% (4)
- Manager 5% (1)
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Sentiment
25 Net Promoter Score, from 20 scored reviews- Promoters 6
- Passives 13
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 8
- Apr 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 21%Plan to renew, by seniority
- 18% 11 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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