Reconext
Reconext provides reverse logistics and after-market services for electronics and technology products, including repair, refurbishment, parts recovery, and asset disposition for OEMs, carriers, retailers, and enterprises. The company helps clients extend product life cycles, recover value from returned or end-of-life devices, and manage sustainable recycling and disposition programs. It generates revenue through service contracts, repair and refurbishment programs, and value recovery services across its global facilities.
- Revenue
- $650.0M
- Employees
- 3,500
- Founded
- 2019
- Headquarters
- Cedar Falls, United States of America
What 6 Arbolus experts think of Reconext
NPS scores are high, with 80% of respondents rating Reconext 8 or above. Renewal intent is strong, especially among high spenders and large organizations, though at least one respondent was not sure due to evolving needs. Nearly all customers are in the mature implementation phase (>1 year). Expert feedback consistently highlights compliance, security, and operational efficiency as core strengths. The main improvement area repeatedly mentioned is reporting flexibility, analytics, and inventory management. Service consistency is generally good, with minor gaps in turnaround and regional execution.Overall Customer Sentiment: Positive
Who reviewed Reconext
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Reconext.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Praised
- Advanced AI-Driven Reporting
- Sustainability and Circular Economy Features
- End-to-End Lifecycle Optimization
- Compliance and Auditability
Criticised
- Inventory Management Gaps
- Turnaround and Regional Consistency
- Reporting and Analytics Limitations
- AI-Enabled Competition
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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