Red.Health

red.health · India

Red.Health is an Indian emergency medical response company that operates a tech-enabled ambulance network, providing 24/7 emergency transportation, medical assistance, and coordination services for individuals, hospitals, and enterprises. It aggregates and manages ambulances through its platform to reduce response times and offers subscription and B2B partnerships for hospitals, insurers, and corporates. Revenue comes from per-ride fees, service contracts, and subscription-based emergency support plans.

  • IT Consulting & Implementation
Revenue
$15.0M
Employees
900
Founded
2016
Headquarters
India

What 9 Arbolus experts think of Red.Health

Across 8 NPS responses, scores are 5–8: 7 passives (87.5%), 1 detractor (12.5%), and no promoters, yielding an NPS of -12.5. Of seven recorded renewal responses, 4 (57.1%) are yes and 3 (42.9%) are unsure; two are unreported. Implementation is mixed: 4 pilots, 2 under one year, and 2 over one year. Qualitative feedback identifies emergency response, care coordination, and workforce safety as potential benefits, balanced against concerns about response delays, coverage, reliability, integration, support, and cost.Overall Customer Sentiment: Neutral

Who reviewed Red.Health

Total customers 9 8 current · 1 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 100% (9)
Operations Ops C-Suite NPS 7 Will renew
Other Leader C-Suite NPS 8 Will renew
Strategy Leader C-Suite NPS 7 Undecided

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Red.Health.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-11 Net Promoter Score, from 9 scored reviews
  • Promoters 0
  • Passives 8
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Jun 7
  • May 7
  • May 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.

Praised

  • Potential to streamline medical operations
  • Coordinated access to medical services
  • Emergency response and employee safety use case
  • Improve integration and service coordination

Criticised

  • Cost increases without service improvement
  • AI is a complement, not a full replacement
  • Service reliability as a switching trigger
  • Coverage and coordination gaps

What customers say

Potential to streamline medical operations
“I see operational value in streamlining medical requests, patient coordination, and emergency service management. In project-site environments, a more organized process could support workforce safety and continuity of operations. I would consider recommending the service to organizations seeking technology-enabled healthcare and emergency response, provided the medical support is reliable and responsive. The feedback is conditional: the importance and outcomes depend on service availability, the organization's alternative facilities, and the emergency arrangements already in place.”
Coordinated access to medical services
“I value the potential to connect patients, healthcare providers, and emergency response teams through real-time coordination. This can make it easier to manage medical requests and support access to consultations, healthcare networks, and other services. I would see this as useful when an organization needs to coordinate care across its workforce rather than rely on disconnected arrangements. The feedback describes these as capabilities that depend on the scope and availability of the services provided, rather than outcomes guaranteed in every deployment.”
Emergency response and employee safety use case
“I see a potential fit for organizations with large workforces or multiple project sites that need emergency medical arrangements. Timely access to assistance can support workforce safety and emergency preparedness, particularly in construction, oil and gas, and industrial operations. The feedback frames this as a reason to recommend the service when dependable emergency medical assistance, healthcare coordination, and responsive support are available. The benefit is therefore most relevant where ordinary access to medical facilities may be limited and emergency planning is an operational priority.”

Renewal intent

Plan to renew 57%
  • Will renew 4
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • 6.8/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

Report

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