Red.Health
Red.Health is an Indian emergency medical response company that operates a tech-enabled ambulance network, providing 24/7 emergency transportation, medical assistance, and coordination services for individuals, hospitals, and enterprises. It aggregates and manages ambulances through its platform to reduce response times and offers subscription and B2B partnerships for hospitals, insurers, and corporates. Revenue comes from per-ride fees, service contracts, and subscription-based emergency support plans.
- IT Consulting & Implementation
- Revenue
- $15.0M
- Employees
- 900
- Founded
- 2016
- Headquarters
- India
What 9 Arbolus experts think of Red.Health
Across 8 NPS responses, scores are 5–8: 7 passives (87.5%), 1 detractor (12.5%), and no promoters, yielding an NPS of -12.5. Of seven recorded renewal responses, 4 (57.1%) are yes and 3 (42.9%) are unsure; two are unreported. Implementation is mixed: 4 pilots, 2 under one year, and 2 over one year. Qualitative feedback identifies emergency response, care coordination, and workforce safety as potential benefits, balanced against concerns about response delays, coverage, reliability, integration, support, and cost.Overall Customer Sentiment: Neutral
Who reviewed Red.Health
- C-Suite 100% (9)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Red.Health.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 0
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Jun 7
- May 7
- May 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Praised
- Potential to streamline medical operations
- Coordinated access to medical services
- Emergency response and employee safety use case
- Improve integration and service coordination
Criticised
- Cost increases without service improvement
- AI is a complement, not a full replacement
- Service reliability as a switching trigger
- Coverage and coordination gaps
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 57% 7 answers
- 6.8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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