Red Hat
Red Hat is an enterprise software company that develops, distributes, and supports open-source solutions, best known for Red Hat Enterprise Linux and a portfolio of hybrid cloud, container, middleware, and automation products. It serves large enterprises, governments, and technology providers with subscription-based software, support, and consulting services. The company generates revenue primarily through software subscriptions, training, and professional services around its open-source platforms.
- Cloud Infrastructure & Hosting
- Container & Kubernetes Platforms
- IT Consulting & Implementation
- Revenue
- $3.5B
- Employees
- 20,000
- Founded
- 1993
- Headquarters
- Raleigh, United States of America
What 109 Arbolus experts think of Red Hat
NPS scores are strong, with a majority in the 8-10 range (promoters), especially among high spenders and IT influencers. Renewal intent is high where Red Hat underpins critical infrastructure and shows as 'Yes' in most high value accounts. Stickiness is reinforced by long tenures (>1 year) in most implementations, though a minority consider offboarding due to cost or changing business needs. Feedback themes highlight platform stability, strong security, support, and reliable lifecycle management as positives. Key negatives are license cost, vendor lock-in, and operational complexity compared to alternatives. Overall Customer Sentiment: Positive
Who reviewed Red Hat
- C-Suite 68% (74)
- Director 23% (25)
- Manager 8% (9)
Employer names and spend open in the full report, along with the other 106 customers.
Everything 109 customers told us about Red Hat.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 109 scored reviews- Promoters 59
- Passives 44
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- Jun 8
- Jul 8
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 45 across 6 companies.
Praised
- Subscription Flexibility and Migration Paths
- Better Cloud Integration and Lifecycle Tools
- Automation and AI-Driven Management
- Standardization and Lifecycle Management
Criticised
- Complexity vs. Simpler Alternatives
- Subscription Fees and Vendor Lock-in
- High and Increasing Licensing Costs
- Open-Source Alternatives and Cost Pressures
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 78% 32 answers
- 82% 11 answers
- 75% 4 answers
- 100% 2 answers
- 8.9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Red Hat customers
Report
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